Terms and conditions
Using this website, talking with Brandü and contacting the agency.
Using this website
This website belongs to Incólume Brand Philocalists, operating as Incólume. You can explore our work and services, and contact the agency.
Sending an enquiry or a job application does not create a contract, an employment relationship or an obligation to hire. Services, deliverables, fees and timelines are agreed separately, in writing.
Talking with Brandü
Brandü is our AI assistant. It helps you explore services, think through an idea and prepare an enquiry. It can make mistakes or misunderstand a message. Check important information with the team before making a decision.
Its responses are not quotations, binding offers, contracts or specialist advice. Prices, scope and availability require written confirmation from the agency. Brandü cannot accept contracts or make commitments on our behalf.
You can review and edit your enquiry before sending it. The conversation is processed as soon as you use Brandü, even if you never submit the form.
Our Privacy policy explains how this works. You can also write directly to the team.
What you share
Only share information you have the right to disclose. Avoid passwords, card details, identity documents, sensitive data and confidential material belonging to others. If your project requires confidentiality, agree on a suitable channel and its terms with the team first.
You keep the rights to your materials. Sharing them allows us to review them to respond to your request. It does not give us permission to publish them in case studies, testimonials or promotional content.
Content and permitted use
The website’s text, designs, images and trademarks belong to Incólume or their respective owners. You may browse them and share links. Reproducing, changing or using them commercially requires permission, except where the law allows otherwise.
Do not use the website for unlawful activity, impersonation, abusive messages or unauthorised access. External websites have their own terms and privacy policies.
Availability and responsibility
The website and Brandü may experience interruptions or errors. If you do not see a submission confirmation, contact the team to check that your enquiry arrived. An assistant’s response alone does not confirm that an enquiry has been received or accepted.
These terms do not exclude legal responsibilities or limit rights that cannot be waived. Service contracts define deliverables, payment terms and the duties of each party.
Updates and contact
We will post updated versions here, with their revision date. Changes apply going forward and do not automatically amend existing contracts. Contact prologo@incolume.mx if you have questions.
These terms are interpreted under the applicable laws of Mexico, respecting your rights and avenues for redress.